Return & Refund Policy
100% Satisfaction Guarantee
We stand behind our products with a 100% satisfaction guarantee. You may return unused items in their original condition and packaging within 30 days of receipt for an exchange or a prompt refund.
To be eligible for return:
- Items must be unworn, unwashed, and retain their original condition with all tags attached.
- Please have your order number (from the confirmation email) ready when initiating a return.
- Underwear must be worn when trying on our products.
- We reserve the right to refuse returns that show signs of wear or fail to meet the above criteria.
For shipping instructions for returned items, refer to the email you receive after submitting a return request. Note that original shipping fees, duties, and other associated costs are non-refundable. Return postage/costs are the customer’s responsibility unless the return is due to a quality defect.
Size Issues
We strongly recommend checking our size chart to find your perfect fit before placing an order. If you fall between sizes, we suggest choosing the larger size for a more comfortable fit.
Free Exchange Service (Contiguous U.S. Only)
We offer free exchanges for size, color, or style changes—exclusively for customers in the Contiguous United States. This offer does not apply to recipients in Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, or other non-contiguous territories.
- Eligible exchanges include a free return label.
- After the first free exchange, customers are responsible for the shipping costs of any subsequent exchanges.
If you receive items that do not fit, please contact us at support@llmoco.com.
How to Initiate a Return
Before returning any items, ensure they have no artificial damage, and that tags and packaging remain in good condition. To start a return:
- Send an email to support@llmoco.com.
- Include the following information:
- Your order number (e.g., #123456)
- Clear photos of the items (showing tags and original packaging)
- A detailed reason for the return
Due to high email volume, our support team may take 1–3 business days to respond. Please note: We do not monitor or reply to emails on weekends.
Return Labels for Damaged Items
If you receive a damaged item, you may exchange it or return it for a refund within 30 days. To request a return label:
- Email support@llmoco.com with details of the damage.
- Return labels are only available for U.S. addresses.
- Return postage/costs are covered by us only if the return is due to a quality defect. For other reasons, the customer is responsible for return costs.
Refund Process
- Once you ship the return package, email the support team with the return tracking number—this is required to process your refund.
- If your return is approved, we will process the refund to your original payment method and send you a confirmation email.
- Please allow 5–10 business days for the refund to appear in your bank account, as processing times vary by financial institution.
For any questions about refunds, contact us at support@llmoco.com.
Return Shipping Costs
If the return is not due to a quality issue or our error, the customer is responsible for all return shipping fees.
International Shipments
We do not offer free returns or exchanges for international orders. The buyer assumes full responsibility for all return and exchange shipping costs.
Order Cancellation
You may cancel your order within 48 hours of placing it, and we will issue a full refund.
Shipping Fees
Shipping fees from the original order are non-refundable, regardless of the reason for return or cancellation.
Return Address:
NANYUAN TECHNOLOGY INC
25 1ST AVE SW
STE A
WATERTOWN, SD 57201-3507
Return shipping costs will be covered by llmoco.