RETURNS & REFUND POLICY
At LLMOCO, your satisfaction means everything to us. If you are not completely happy with your purchase, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date your order is delivered.
You may request a return or exchange if:
- Items are unused, unwashed, and in their original condition
- Products remain in original packaging (including any dust bag or protective wrapping)
- All tags and accessories are intact
- No stains, odors, damage, or signs of use are present
Please handle items with care before deciding to return them — only items in resaleable condition can be accepted.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged once used:
- Customized or personalized items
- Final sale or clearance items
- Items that show signs of use, washing, or wear
Product Selection Note
Our quilted bags and table runners are available in fixed sizes. We recommend reviewing the product dimensions and photos carefully before ordering to make sure the item suits your needs — for table runners, please check the length against your table.
How to Request a Return
Step 1 — Email Us
Contact: support@llmoco.com
Step 2 — Provide Details
Include:
- Your Order Number (example: #123456)
- Clear photos of the item(s) showing their condition and original packaging
- The reason for your return request
Step 3 — Wait for Approval
Our support team will review your request and provide return instructions.
Due to high inquiry volume, please allow 1–3 business days for a response. Emails are not processed on weekends or public holidays.
Please do not return items without prior authorization.
Return Shipping Costs
Customer Responsibility
Customers are responsible for return shipping costs when:
- Change of mind
- Preference-based returns
Original shipping fees and customs duties are non-refundable.
Quality Issues or Our Error
If the return is due to:
- Damaged items
- Manufacturing defects
- Incorrect item received
We will:
- Provide a free return label (U.S. customers only)
- Cover the return shipping cost
Refund Process
Once your return is approved and received:
- Please send us your return tracking number
- Our team will inspect the returned package
- Refunds will be issued to your original payment method
- You will receive an email confirmation once the refund has been processed
Refund Timeline: Funds typically appear within 5–10 business days, depending on your bank or payment provider.
Order Cancellation
Orders may be canceled within 48 hours of placement for a full refund.
After 48 hours, orders may already be processed or shipped and cannot be canceled.
International Returns
At this time:
- We do not offer free returns or exchanges for international orders
- International customers are responsible for return shipping fees and exchange postage
Important Notes
- Items showing artificial damage or misuse will not be accepted
- We recommend using a trackable shipping service for returns
- LLMOCO is not responsible for lost return packages
Need Help?
If you have any questions about returns or refunds, our support team is happy to assist you.
Email: support@llmoco.com
Return Address
NANYUAN TECHNOLOGY INC 25 1ST AVE SW, STE A WATERTOWN, SD 57201-3507